Privacy policy

1. Overview of data protection

General

This page provides an overview of what happens to your personal information when you visit our websites. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy below.

Data collection on our website

Who is responsible for the data collection on these websites?

The data collected on our websites is processed by the website operator. The operator's contact details can be found in the websites’ mandatory legal notice. 

How do we collect your data?

Some data is collected when you provide it to us. This includes, for example, data you enter on a contact form.

Other data is collected automatically by our IT systems when you visit a website. This data is primarily technical data, such as the browser and operating system you are using or the time and duration of your visit. This data is collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyse how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about the origin, the recipients, and the purpose of your personal data stored at no charge. You also have the right to request that the data be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions regarding privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Moreover, under certain circumstances, you have the right to demand the restriction of the processing of your personal data. For details, please consult the Data Protection Declaration under section “Right to Restriction of Data Processing.”

Analytics and third-party tools

When you visit our websites, statistical analyses may be made of your browsing behaviour. This happens primarily through cookies and analytics. The analysis of your browsing behaviour is usually anonymous, i.e., we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Details can be found in our privacy policy in sections 4 through 6.

You can object to this analysis. If you object to such analyses, you can find information on your options below.

2. Hosting and Content Delivery Networks (CDN)


External Hosting

This website is hosted by an external service provider (host). Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and
other data generated through a web site.

The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR).

Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data.

3. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use one of our websites, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect, what we use it for, and how we collect it.

Please note that data transmitted via the Internet (e.g., via e-mail communication) may be subject to security breaches. Absolute protection of your data from third-party access is not possible.

Information on the party responsible for this website

The party responsible for processing data on this website is:

Metrohm UK Ltd.
Metrohm House
Evenwood Close
Daresbury Court
Runcorn
WA7 1LZ

Telephone: +44 1928 579 600
E-mail: info@metrohm.co.uk
Represented by: Andy Matthews

The responsible party is the natural or legal person which, alone or jointly with others, decides on the purposes and means of processing personal data (names, e-mail addresses, etc.).

Revocation of your consent to the processing of data

A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. To do so, all you are required to do is sent us an informal notification via e-mail. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6 SECT. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21 SECT. 1 GDPR).

IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21 SECT. 2 GDPR).

Right to log a complaint with the competent supervisory agency

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal resources.

Right to data portability

You have the right to demand that we hand over any data we automatically process on the basis of your consent or in order to fulfil a contract be handed over to you or a third party in a commonly used, machine readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.

4. Data protection officer

Statutory data protection officer

We have appointed a data protection officer for our company.

Mailing address

Metrohm UK Ltd.
Metrohm House
Evenwood Close
Daresbury Court
Runcorn
WA7 1LZ

Telephone: +44 1928 579 600
E-mail: info@metrohm.co.uk 

5. Data collection on our website

Cookies

Some of our websites use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our websites more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible for your browser to be recognised the next time you visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or decline a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them or to delete cookies automatically when you close your browser. Disabling cookies may limit the functionality of the website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimised service provided free of technical errors. If other cookies (such as those used to analyse your browsing behaviour) are also stored, they will be treated separately in this privacy policy.

Contact form

When you send us inquiries via a contact form, we collect the data entered on the form, including the contact details you provide, to reply to your enquiry and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time. An informal e-mail making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g., after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

6. Social media

Facebook plugins (Like & Share buttons)

Our websites include plugins for the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. The Facebook plugins can be recognised by the Facebook logo or the Like button on our site. For an overview of Facebook plugins, please click below:

> Go to the overview of Facebook plugins

When you visit one of our sites, a direct connection between your browser and the Facebook server is established via the plugin. This enables Facebook to receive information that you have visited our site from your IP address. If you click on the Facebook "Like button" while you are logged into your Facebook account, you can link the content of our site to your Facebook profile. This allows Facebook to associate visits to our site with your user account. Please note that, as the operator of this site, we have no knowledge of the content of the data transmitted to Facebook or of how Facebook uses this data. For more information, please read Facebook's privacy policy: 

> Go to Facebook's privacy policy

If you do not want Facebook to associate your visit to our site with your Facebook account, please log out of your Facebook account.

Twitter plugin

Functions of the Twitter service have been integrated into our websites and app. These features are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. When you use Twitter and the “Retweet” function, the websites you visit are connected to your Twitter account and made known to other users. In doing so, data will also be transferred to Twitter. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by Twitter. For more information, please read Twitter's privacy policy:

> Go to the Twitter privacy policy

Your privacy preferences in Twitter can be modified in your account settings:

> Go to the Twitter settings

LinkedIn plugin

Our site uses functions from the LinkedIn network. The service is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.

Each time one of our pages containing LinkedIn features is accessed, your browser establishes a direct connection to the LinkedIn servers. LinkedIn is informed that you have visited our web pages from your IP address. If you use the LinkedIn “Recommend” button and are logged into your LinkedIn account, it is possible for LinkedIn to associate your visit to our website to your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by LinkedIn.

More information can be found in the LinkedIn privacy policy:

> Go to LinkedIn's privacy policy

7. Analytics and advertising

Google Analytics

Our websites use Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analysing user behaviour to optimise both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on our websites. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing a browser plugin:

> Download the browser plugin

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site:

> Click to disable Google Analytics 

For more information on how Google Analytics handles user data, see Google's privacy policy:

> Go to Google's privacy policy

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the EU data protection authorities when using Google Analytics.